We have a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return, your item must:

• Be returned within 30 days of delivery.
• Be unworn and unused.
• Be in the same condition in which you received it.
• Have all original tags attached.
• Be returned in its original packaging.
• Be accompanied by your receipt or other proof of purchase.

If these conditions are not met, we reserve the right to refuse the return and/or refund.

If an item is returned to us that does not meet our return requirements, we may return the item to the customer. In this case, the customer will be responsible for the cost of shipping the item back to them.

Certain items are non-returnable. Please see the Non-Returnable Items section below.

How to Request a Return

Start your return through our returns portal.

Enter your order details, select the items you want to return, tell us why, and choose an exchange, store credit or a refund. Once your return is submitted, you'll receive return instructions and, where applicable, a prepaid return shipping label.

Please do not send an item back without first starting a return through our returns portal. Items returned without an approved return request may not be accepted or processed.

Return Shipping

UK Orders

We offer free returns for orders delivered within the UK. This means we cover the return postage cost using the return method provided by BDXY. Your prepaid return label is provided in our returns portal.

Orders Outside the UK

Purchasers who opted in to Checkout+ at checkout will have free return shipping. Purchasers who opted out are responsible for all return shipping fees for goods being returned or exchanged. A return label will be generated for you.

Return Processing Fee

For all eligible returns, a £3 deduction per returned item will be applied to the refund.

This fee covers return processing, inspection and restocking.

This fee is separate from any return postage costs, import duties, taxes, customs charges or brokerage fees that may apply.

Duties, Taxes and Customs Charges

For orders shipped outside the UK, import duties, taxes, customs charges or brokerage fees may apply depending on the destination country and the value of the order.

Where these charges are not collected at checkout, they are the responsibility of the customer and may be payable to the relevant customs authority or delivery carrier upon importation.

The customer is responsible for any duties, taxes, customs charges or brokerage fees applicable to their order.

BDXY does not refund import duties, taxes, customs charges or brokerage fees paid by the customer. These charges are separate from the purchase price paid to BDXY and may be payable directly to the customer’s local customs authority or delivery carrier.

If a customer refuses delivery of an order because of applicable duties, taxes or customs charges, any costs incurred by BDXY as a result may be deducted from the customer’s refund.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it.

If your item is defective, damaged, or you have received the wrong item, please start a return through our returns portal as soon as possible, describe what happened, and upload a photo of the item. 

Our team will review your request. If it's approved, you’ll have the option of exchange, store credit or a full refund.

This section does not affect any statutory rights you may have under applicable consumer protection laws.

Non-Returnable Items

We cannot accept returns for certain products, including:

• Intimate clothing (underwear)
• Gift cards

If you are unsure whether your item is eligible for return, please contact us at support@bdxystudio.com before sending it back.

Nothing in this section affects any statutory rights that cannot legally be excluded or restricted.

Refunds, Store Credit, and Exchanges

When you start your return, you can choose between a refund to your original payment method, store credit, or an exchange.

Once we receive your returned item, we will inspect it and notify you whether your return has been approved.

If approved, your refund will be processed to your original payment method within 10 business days of the return being approved, the store credit will be issued immediately, or your exchange order will be processed.

The refunded amount will be reduced by any applicable deductions under this policy, including the £3 return processing fee per returned item, return shipping costs for purchasers outside the UK who opted out of Checkout+, and, where applicable, other amounts that we are permitted to deduct under this policy.

Please note that your bank or card issuer may require additional time to process and post the refund to your account.

Import duties, taxes, customs charges and brokerage fees paid by the customer are not refunded by BDXY.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:

support@bdxystudio.com

Late Returns

Our standard return period is 30 days from the date of delivery.

If 30 days have passed since you received your order, we are unable to offer a standard refund or exchange.

In certain circumstances, BDXY may, at its discretion, offer store credit after the 30-day return period. Any such offer is entirely at BDXY’s discretion and does not create an obligation to accept late returns.

Your Statutory Rights

Nothing in this policy is intended to limit or exclude any consumer rights that you may have under applicable law.

Where applicable law provides you with rights that are more favourable than those set out in this policy, those statutory rights will continue to apply.