Refund policy
We have a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
Return Eligibility
To be eligible for a return, your item must:
- Be returned within 30 days of delivery.
- Be unworn and unused.
- Be in the same condition in which you received it.
- Have all original tags attached.
- Be returned in its original packaging.
- Be accompanied by your receipt or other proof of purchase.
If these conditions are not met, we reserve the right to refuse the return and/or refund.
If an item is returned to us that does not meet our return requirements, we may return the item to the customer. In this case, the customer will be responsible for the cost of shipping the item back to them.
Certain items are non-returnable. Please see the Non-Returnable Items section below.
How to Request a Return
To request a return, please contact us at:
Please do not send an item back without first contacting us and receiving return instructions. Items returned without an approved return request may not be accepted or processed.
Once your return has been approved, we will provide you with the relevant return instructions and, where applicable, a return shipping label.
Return Shipping
UK Orders
We offer free returns for orders delivered within the UK. This means we cover the return postage cost using the return method provided by BDXY.
European Orders
For orders delivered within Europe, returns should be sent to:
BDXY
Venrayseweg 114F
5928 RH Venlo
Netherlands
We currently do not provide prepaid return labels for European orders. The customer is responsible for the cost of returning the item to us.
Rest of World
For orders delivered outside the UK and Europe, returns should be sent to:
BDXY
Unit 5, Clywedog Road North
Wrexham Industrial Estate
Wrexham
LL13 9XN
United Kingdom
We currently do not provide prepaid international return labels. The customer is responsible for the cost of returning the item to us.
Customers returning an order from outside the UK are responsible for ensuring that the return shipment is correctly declared and labelled as a return of goods and for any customs requirements or charges associated with sending the package back to BDXY.
Return Processing Fee
For all eligible returns, a £3 deduction per returned item will be applied to the refund.
This fee covers return processing, inspection and restocking.
This fee is separate from any return postage costs, import duties, taxes, customs charges or brokerage fees that may apply.
Duties, Taxes and Customs Charges
For orders shipped outside the UK, import duties, taxes, customs charges or brokerage fees may apply depending on the destination country and the value of the order.
Where these charges are not collected at checkout, they are the responsibility of the customer and may be payable to the relevant customs authority or delivery carrier upon importation.
The customer is responsible for any duties, taxes, customs charges or brokerage fees applicable to their order.
BDXY does not refund import duties, taxes, customs charges or brokerage fees paid by the customer. These charges are separate from the purchase price paid to BDXY and may be payable directly to the customer’s local customs authority or delivery carrier.
If a customer refuses delivery of an order because of applicable duties, taxes or customs charges, any costs incurred by BDXY as a result may be deducted from the customer’s refund.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your item is defective, damaged, or you have received the wrong item, please contact us at support@bdxystudio.comas soon as possible and provide details and, where appropriate, photographs of the issue.
We will assess the issue and work with you to resolve it.
This section does not affect any statutory rights you may have under applicable consumer protection laws.
Non-Returnable Items
We cannot accept returns for certain products, including:
- Intimate clothing (underwear)
- Gift cards.
- Sale items.
If you are unsure whether your item is eligible for return, please contact us at support@bdxystudio.com before sending it back.
Nothing in this section affects any statutory rights that cannot legally be excluded or restricted.
Exchanges
We do not process direct exchanges.
The fastest way to receive a different item is to return the original item, subject to our return conditions, and place a separate order for the replacement item.
Once your return has been received and approved, we will process the applicable refund.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days of the return being approved.
The refunded amount will be reduced by any applicable deductions under this policy, including the £3 return processing fee per returned item and, where applicable, other amounts that we are permitted to deduct under this policy.
Please note that your bank or card issuer may require additional time to process and post the refund to your account.
Import duties, taxes, customs charges and brokerage fees paid by the customer are not refunded by BDXY.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:
Late Returns
Our standard return period is 30 days from the date of delivery.
If 30 days have passed since you received your order, we are unable to offer a standard refund or exchange.
In certain circumstances, BDXY may, at its discretion, offer store credit after the 30-day return period. Any such offer is entirely at BDXY’s discretion and does not create an obligation to accept late returns.
Your Statutory Rights
Nothing in this policy is intended to limit or exclude any consumer rights that you may have under applicable law.
Where applicable law provides you with rights that are more favourable than those set out in this policy, those statutory rights will continue to apply.