Free deliveries over £150/€175/$190/
My Account
How do I change my account details?
It’s easy to make changes to your details, whether it’s your payment information, password or address book.
Log-in to your account and you’ll see a range of categories on the profile section.
Are my personal details safe if I create an account?
You can rest assured that shopping with BDXY is safe.
We’re fully compliant with the data protection act so we care about keeping your details secure.
For further information, please visit our Privacy Policy page.
Why am I having problems accessing the checkout?
If you’re having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away via the contact form.
Orders & shipping
Can I place an order to a different address?
Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one by clicking ‘Add a new address’.
How will I know when y order has been dispatched?
We’ll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.
We may ship items separately in the event of one or more of the items being delayed.
What is the status of my order?
Your account makes it easy to keep track of all your orders.
Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and you’ll be provided with all the details you need about that order.
We’ll also send you a dispatch email as soon as your order is on the way.
How do I return my order?
We try not to make things complicated for you, contact our Customer Service team via the 'Contact us' section and we will respond within 1 business day.
You’ll need to tell them the reason for the return so they can choose the best option for you.
Please refer to our returns policy page for more information.
I have received a faulty item. What should I do?
We’re really sorry that happened as we aim to provide high quality items to all of our customers.
So that we can look into this for you, please contact us to tell us more via the Contact form.
To speed the process up, it’d really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.
1. Order Number
2. Product Name
3. Details of the fault
4. Images that support the fault, if applicable
As soon as we’ve looked into the fault we’ll let you know what we plan to do next by sending you an email.
I have received the wrong item. What should I do?
We’re really sorry to hear that, sometimes things can go wrong but don’t worry as we can help. Please send us a message via Contact form.
We’ll need to know the following information so that we can fix this for you-
1. Order Number
2. Incorrect item received
3. The correct item ordered
As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.
I have received a damaged item. What should I do?
We take pride in our products so we’re sorry to hear you’ve received your order damaged.
Sometimes things can go wrong but don’t worry, as we can help. Please send us a message via the Contact form
Please don’t throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again.
As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.
There is an item missing from my order. What should I do?
Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order.
It is therefore possible that the missing item may be on a separate shipment.
Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you’ll need to allow longer for it to be delivered.
If the item has been sent, then please send a message through via the Contact form.
Can I return a product if I no longer want it?
We want all our customers to enjoy their products so if you’re not happy with your order then you can send it back to us.
All we ask is that you let us know that you don’t want the order within 14 days of receipt and make sure the products have not been opened.
To get the order back to us safely please contact our Customer Service team via Contact section form.
They’ll send you all the information you need, but you can also refer to our returns policy page for more information.
What happens once my order is returned?
As soon as we receive your order we’ll review the reason for return and let you know what we plan to do next.
You should receive an email to notify you of any action taken.
When will I be refunded?
Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way.
If you don’t receive your refund and it’s been 10 working days since you received our email, then you’ll need to contact our Customer Service team via the Contact form.
What is your christmas return policy?
We want you to have peace of mind when deciding to purchase with us, so we have extended our returns policy to cover the festive period.
All we ask is that the item(s) are pristine. Meaning they are unopened, in their original packaging and any retail seals are unbroken.
Please note that we do not refund postage costs for the return of an unwanted item or order. To arrange your return please contact our Customer Service team via the Contact form section.
Payments and Discounts
How can I pay for my order?
We offer a variety of online payment methods to ensure our customers can place orders with ease.
You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorisation by us and the card issuer.
We do this to ensure that our customers are safe while they shop.
Will I be charged VAT?
Any order placed for delivery outside of the UK could result in import duties and taxes (including VAT).
We recommend that you contact your local customs office for information as customs policies and practices vary widely from country to country.information.
DELIVERY
What do I do If I have not received my order?
We send you an email as soon as your order is on the way, so that you can find out when it will arrive.
For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is.
Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.
What delivery options do you offer?
All our delivery options can be found on our Delivery Information page.
How long will it take for my order to be delivered?
All our delivery options can be found on our Delivery Information page.
What happens if I am not at home to accept my delivery?
Don’t worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card.
This card is from the courier and lets you know where your parcel is and how you can collect it.
Policies
Where can i find BDXY privacy policy?
Please refer to our Privacy Policy page.
Where can i find the Terms and Conditions page?
Please refer to our Terms and Conditions page.
Why am I having problems accessing the checkout?
If you’re having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away via the contact form.